FAQS

FREQUENTLY ASKED QUESTIONS FOR OBLIGEES

Q:  Where's my check?
Due to federal legislation the Trumbull County CSEA no longer receives, processes or issues support checks to families. This function is now handled by the Ohio Department of Job and Family Services (ODJFS). The CSEA staff will work with you to research problems that are associated with your checks. We ask that you allow ample time (one to two weeks) for the check to reach you before contacting us. Our staff will research the problem and contact OCSPC.

Q: Why/Who made the decision to process payments at one central location?
The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This is federal legislation that the State of Ohio, as well as all other states must comply with. This was not a state or local decision but rather a federal decision.

Q:  Who/Where should I call to voice my opinion about the legislation or complain?
You may call your state legislators (check out the link for CSOC contacts) or you may call the Ohio Department of Jobs and Family Services, Office of Child Support consumer hotline at 1-800-686-1556.

Q:  Will OCSPC process my payment timely? Should I expect delays?
The State of Ohio has stated that payments received at OCSPC by 8:30 am will processed that same day provided the payments are well identified with the proper information. If payments are not properly identified this could cause some delays as research is required.

Q:    Is EFT available? How do I sign up? How long does it take?
Yes, EFT is available. The CSEA can mail you a form that you need to fill out and mail directly to OCSPC upon your request. It has been averaging approximately three weeks for the EFT to be initiated.

Q:    How will I know when the payment has been credited to my bank account:
Please continue to call the voice response unit (VRU) at 1-800-860-2555.

Q:    What information is needed to enforce an order?
If our services are required to enforce a support order, the following information will be requested. Your assistance here can greatly enhance our effectiveness.

FREQUENTLY ASKED QUESTIONS FOR OBLIGORS

Q:    Why/Who made the decision to process payments at one central location?
The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This is federal legislation that the State of Ohio, as well as all other states must comply with. This was not a state or local decision but rather a federal decision.

Q:    Who/Where should I call to voice my opinion about the legislation or complain?
You may call your state legislators (check out the link for CSPC contacts) or you may call the Ohio Department of Jobs and Family Services, Office of Child Support consumer hotline at 1-800-686-1556.

Q:    Where do I send my payment?
Individual Obligors
Ohio Child Support Payment Central
PO Box 182372
Columbus, OH 43218


Employers
Ohio Child Support Payment Central
PO Box 182394
Columbus, OH 43218


Q:    Can I pay with a personal check?
Yes (Make payable to Ohio CSPC)

Q:    Can I pay with a credit card?
At this time, OCSPC does not accept credit card payments. They may be accepting credit card payments in the future via the Internet.

Q:    How often will I receive a coupon?
A person that is not subject to an income withholding order will receive them monthly.

Q:    Who sends the coupons?
The coupons are mailed from OCSPC and are generated from information obtained from the SETS system.

Q:    Where do I call for questions regarding whether my payments have been credited to my account?
Please call the voice response unit (VRU) at 1-800-860-2555.

Q:    Who do I call if my payments do not show up on the voice response unit after two weeks after they're submitted?
Please contact the Trumbull County Customer Service Representative. The CSEA staff will work with you to research problems. Our staff will research the problem and contact OCSPC for resolution. Please note that if your payment does not have the appropriate information (SETS case number, Order Number, Parties Names, Obligor's Social Security Number) there will be delays in the posting of said payments. OCSPC will have to do research where the payment should be posted if the information is missing.

Q:    What happens if I mail my payment to the CSEA instead of OCSPC in Columbus, Ohio?
The CSEA will forward the payment to Columbus the next business day to be posted. This causes a delay in the amount of time it takes for the payment to be processed. However, we strongly recommend that you send your payment directly to Ohio CSPC.

FREQUENTLY ASKED QUESTIONS FOR EMPLOYERS

Q:    Why/Who made the decision to process payments at one central location:?
The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This is federal legislation that the State of Ohio, as well as all other states must comply with. This was not a state or local decision but rather a federal decision.

Q:    Where are the payments mailed to?
Employer and Financial Institutions
Ohio Child Support Payment Central
PO Box 182394
Columbus, Ohio 43218


Q:    How often will billing statements be issued?
Monthly

Q:    Do I need to submit separate checks if multiple billing statements are received?
One check may be issued and all billing statements should be included with the payment. (Please note that these are for the employees that are on the same pay cycle.)
***Please note that each employer has been assigned a third party number (TPN). It is possible that one employer may have more than one TPN number. This is normal and results in multiple listing and bills that are mailed to the employer.

Q:    What if our list does not include all of our employees?
Please contact the county that sent the original withholding order so that corrections can be made and so that the billing statement is accurate. If the withholding is from Trumbull County contact one of the Customer Service Representatives at (330) 675-2732. The lack of employee information on the billing statement does not mean that you are no longer responsible for withholding wages for the employees. Under all circumstances, the legal wage withholding notice received for an employee governs.

Title IV-D


Q:    What is Title-IV-D?
Title IV-D refers to a section of the Social Security Act which authorizes federal assistance for child support enforcement activity. Enforcement actions available to those enrolled in the Title IV-D Program include the following:

  • Location services provided by the Ohio Parent Locator Service and the Federal Parent Locator Service.

  • On cases with support arrears, interception of obligors' income tax refunds from the Federal and State Tax Offset Programs.

  • Withholding of Unemployment Compensation for payment of support.

  • Requests to the Internal Revenue Service for disclosure of taxpayer information for use in establishing and collecting support obligations.



The above referenced services are free and are offered by Trumbull County only to those who have registered for the Title IV-D Program.

If you are receiving public assistance, your case is automatically a IV-D case. If you have never been on public assistance, you may want to call us and ask.


STATE OFFICIALS AND TRUMBULL COUNTY CUSTOMER SERVICE

In the event that you experience problems that cannot be resolved; you may wish to contact the Ohio Department of Jobs & Family Services Child Support Hotline at 1-800-686-1556.

Ohio Governor John Kasich
State House
Columbus, Ohio 43216
(614) 466-3555